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Return Policy

Return policy

We accept returns if the product sent to you is dirty, damaged, or the wrong product.
Please follow the return procedure below.

Return procedure

  1. After receiving the shipment,within 7 dayswithin 7 daysContact Formto contact us.
    *Converted from the date of arrival.
  2. Please include the following information in the inquiry form.
    Order number(#○○○○○)
    Return RequestItem Number(e.g. 123456-7890-01)
  3. Our staff will send you an email with return address information.Within 7 daysPlease send it back within 7 days.
  4. We will process your refund after confirming receipt of the merchandise. You will receive an email with refund information.

Notes on Returns

  • We do not accept returns by phone, so please contact us in advance.Inquiry Formin advance.
  • We do not accept returns due to customer reasons.
  • We do not accept returns of products purchased in our online store at our stores. Please contact the online store.
  • Please note that refunds may be made across the month due to the credit card debit date.

■When we are unable to accept returns

  • If you contact us more than 8 days after receiving the product.
    Please check for any defective items when you receive the product. If you find any defects or imperfections, please contact us within 7 days after the product arrives.
  • SALE items and special items
  • Items that have been altered, washed, or cleaned.
    Many of our brand's handkerchiefs have hand-rolled edges for texture. We recommend hand-washing or putting the handkerchiefs in a net and running water on low heat to prevent the edges from fraying during washing.
  • If the product has been damaged or stained or smells have adhered to it by the customer.
  • When there are no accessories.
  • Products purchased outside of our online store.
    (Please make sure to return the item to the place of purchase.)