A. Yes, if the item is in stock at another store. Please contact us from the Contact Us page.

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A. Yes, we can check. Please send us an e-mail with the name and number of the product you want. Also, the inventory of each store is displayed under the cart button on the product page of your choice.

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A. Yes, you can purchase the item if it will be in stock soon. If the item is not yet in stock, we can order it from other stores if they have it.
Please contact our online store if you wish to do so.

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A. For no embroidery, we ship on the same day or the next day.
Initial embroidery is shipped the next day (1 to 4 pieces)
*For 5 or more pieces, shipping is 2 to 4 days later.
Bridal motif embroidery ships in 5 to 7 days
Bodyguard motif embroidery ships in 7 days
*This is the number of days after payment is made.
Click here for detailed schedule>

A. You may not have selected the required items. Please go back to the screen above and check to see if any of the characters are marked in red. The red text indicates that the item has not been selected. Please select the item again and click the Add to Cart button.

A. It is possible that the product you are looking for has been sold out during the order process. Please contact us and let us know that you are unable to purchase the product you wish to order.

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A. Our handkerchief concierge will suggest fonts, positions, and thread colors that suit each product. The photo of the embroidery in each product image or the in the product description is the recommended content. If you are unsure about ordering embroidery, please refer to this page.

A. You can check the details of your order in the Order Details section before confirming your order.
After your order is confirmed, you will receive an order confirmation e-mail.

A. This may be possible depending on the order's readiness for shipping. If you have selected initial embroidery, it may be in the process of being processed for next-day shipping. If you contact us immediately after placing your order, it may be possible to make changes, so please contact us.

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A. There is a remarks column at the bottom of the cart. Please enter the name of the handkerchiefs you want to set in the box.
Example: Karen (white) initials M and Modern initials K in a set of two handkerchiefs in the box.

Click here for more details.

A. Please select light blue when you choose the thread color for your handkerchief. In our online store, the color of "Something Blue" is light blue.

A. Currently, we do not accept orders for more than one letter. Please understand.

A. Yes, it is possible.
Please indicate in the remarks column in the cart that you wish to have "2022.11.22" embroidered and that you have approved the price change.
Also, please indicate the embroidery position and thread color. We will contact you by e-mail with the additional embroidery fee ranging from ￥880 to ￥1,420. We will arrange for shipping after confirming the completion of your payment.

A. Yes, it is possible.
Please indicate in the remarks column in the shopping cart that you wish to have the bodyguard embroidery on your handkerchief and that you have agreed to change the price.
Also, please indicate the position of the embroidery. We will contact you by e-mail with the additional embroidery fee of ￥660 to ￥880. We will arrange for shipping upon confirmation of your completed payment.

A. If each handkerchief is different, please add one item to the cart at a time.
For the same handkerchief with the same font, embroidery position, and thread color, but only the alphabet is different, please select the desired embroidery and wrapping, select the desired number of pieces, and add to cart.
Please write the initials of the number of handkerchiefs you wish to order in the remarks column in the cart.
If the embroidery thread is also different, please indicate as follows.
Example）A（Pink）,K×2（Light blue,Navy)

A. We are currently implementing a paperless system for delivery slips. If you would like one, please indicate that you need a delivery note in the remarks column in the cart.
You will find a receipt on the right side of the number in your order history on "My Page. Click there, enter the address and proviso, and print it out.

A. Yes, if you contact us by e-mail.
Signature embroidery is only available for handwritten illustrations and letters. Please note that we do not accept designs in data format.
If you would like to use your company's logo or other data, we will provide you with an estimate for the original embroidery.

A. Currently, you can print it from My Page.
Please click {Receipt} on the right side of your order number, enter your address and proviso, and then print it out.
Currently, we do not send receipts by e-mail. Please note that we do not send receipts by e-mail at this time.

A. Sorry. Basically, we do not accept orders by phone. If you do not know how to operate the system, please contact us for guidance.

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A. If there is no embroidery and the order has not been shipped, we will accept the order.
Please contact us with your order number and full name.
If you have ordered embroidery and it has already been embroidered, we do not accept cancellation.
If the order is placed after half a day or the next day, there is a possibility that the order will be in the process of being shipped and cannot be canceled. We apologize for any inconvenience this may cause.

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A. Orders for initial embroidery only will be sent on the next business day. We do not ship on Sundays, summer vacations, and year-end and New Year holidays.
This is different for orders of 10 or more pieces or when motif embroidery is used.

Click here for details >.

A. It depends on the contents of your order.
If your order allows you to specify a specific date and time, please select it at the bottom of the cart page.
If the date and time are not indicated at the bottom of the cart page, please contact us.

A. There is a remarks column at the bottom of the cart. Please write "Please put it in the delivery box. Please write "Please put it in the delivery box. It will be written on the delivery slip.

A. Yes, it will be written in the "Remarks" column.
The client's name and address will be written in the "Remarks" column. This is in case we are contacted by the delivery company, etc.
The name of the person who placed the order will be written in the remarks column of the delivery slip as "Gift from Mr. XX" so that the recipient will know who sent the gift.

A. Due to the specifications of Amazon pay, only the shipping address can be entered when logging in, so the billing address will be the same as the shipping address. If you wish to send a gift to the recipient, please enter the recipient's name and the fact that it is a gift for the recipient in the remarks field in the shopping cart. We will write "Gift from XX" in the remarks column of the delivery slip so that you will know who sent the gift.
If the gift is for a recipient, we recommend a payment method other than Amazon pay.

A. This is the address of the person who placed the order. It is used for delivery of receipts and other documents if the gift is addressed to the recipient.

A. Currently, only the Roppongi Hills Main Store, Nihonbashi Ningyocho Store, and Fukuoka Ohori Koen Store offer this service.
The Marunouchi store has been discontinued.

A. You will receive an e-mail notification within 2 to 5 days. Please come to the store when you receive the notification.
*It depends on the contents of your order.

A. If the information registered with your credit card or Amazon pay is different from the information you have specified for your shipping or billing address, the security verification may fail and an error may occur. Please try another credit card or payment method, or try the procedure again.
We also recommend that you delete your history.

A. Yes, you can. Please call the store of your choice or let the staff know when you visit the store.

Click here for a list of stores.

A. We will check it out for you. Please tell our staff the name and number of the product you are looking for.

A. Yes, you can purchase the item if it will be in stock soon. If the item is not yet in stock, we can order it from other stores if they have it.
Please tell our staff the product you are looking for.

A. The number of days required for finishing varies depending on the store. Please refer to the following stores for details.

Roppongi Hills Main Store
Nihonbashi Ningyocho
Marunouchi Store
Fukuoka Ohorikoen Store
Amu Plaza Kagoshima

A. If you have ordered embroidery, we will give you a copy of your order receipt. Please see the receipt. If you are a registered member, you can check your purchased items from My Page. Please note that you cannot check the details of your embroidery order on My Page. Please understand.

A. Basically, we do not accept orders. Please contact the store where you placed your order once you realize that you ordered the wrong alphabet, etc.
If you contact us after the time of completion of the order, we will not be able to make the change.

A. Yes, it is possible. Please let our staff know that you would like to embroider in the "Something Blue" thread color.

A. Yes, it is possible. If you choose from the specified font, the embroidery processing fee will be charged by multiplying the number of characters used.
Example: In the case of name embroidery [Maiko] font [#22 and #23
440 yen x 5 characters = 2,200 yen

Continuation characters are also available.
Click here for more details.

A. Yes, it is possible.
Please let our staff know when you place your order.

A. If you order 10 or more of the same handkerchief, the store may not have them in stock. Please check with our staff at the time of consideration.
If you order several different handkerchiefs, please select one at a time. Once you have decided on a handkerchief, we will guide you through the embroidery process at the order table.
Please prepare your name and alphabet in advance when you place your order so that we can guide you smoothly.

A. Please ask our staff if you would like a receipt at the time of checkout. At that time, please inform us of the name of the person to whom it is addressed and the proviso.

A. Yes, we can issue a receipt at a later date.
Please bring your receipt with you to the store. Without the receipt, we will not be able to issue it.
If you are a registered member, you can print the receipt by clicking on the order number on the My Page. You can change the address and the proviso.
Currently, we do not send receipts by e-mail. Please note that we do not send receipts by e-mail at this time.

A. For illustrations, please write in a size of 4 cm x 4 cm and bring it to the store. For signatures, please write on a 2 cm x 5 cm sheet.
Please come to the store with your illustration or signature paper and tell the staff that you would like to have a signature embroidery done. We will guide you through the process.
The finishing time is about 15 to 25 days, and the fee for making a mold is ￥2,200 and up.
If you wish to have your signature embroidery made from data, please contact us from the following link.

Click here to contact us.

A. We accept orders, although it varies from store to store. We are not able to order detailed information.
Payment is by cash on delivery only, and a cash on delivery fee will be charged. Delivery charges will also apply. It varies depending on the area.
We recommend that you order through our online store, where you can choose your payment method.

A. We do not accept cancellations after the embroidery process. Please contact the store and inform them of your cancellation request and check the status.